Shipping policy.

Effective Date: 20 March 2025

1. Processing Time

Orders are processed within 14 business days. Custom or commissioned artwork may take longer, and we will communicate expected timelines accordingly.

2. Shipping Methods & Costs

We offer worldwide shipping through UPS and DHL. Shipping is free for orders above 75 EUR.

3. Delivery Time

Original paintings may take up to 14 business days to be shipped out. International deliveries can take several weeks to arrive.

Please note that unforeseen delays, such as customs processing or carrier disruptions, may affect delivery times. The seller is not responsible for any delays that occur during shipping or customs clearance.

4. Tracking Information

Once your order has been shipped, a tracking number will be provided via email. Please allow a day for tracking updates.

5. Customs & Import Duties

Please note that we do not charge VAT on our sales unless required by the applicable regulations.

International orders may be subject to customs duties and import taxes, which are the responsibility of the buyer. We are not responsible for any delays or additional charges imposed by customs authorities.

6. Lost or Damaged Shipments

If your order is lost or arrives damaged, please contact us within 14 days of receipt. We will work with the shipping provider to resolve the issue and, where applicable, provide a replacement or refund.

7. Returns & Refunds

Due to the nature of original artwork and prints, all sales are final. If you receive a defective item, please contact us within 14 days for further assistance.

8. Contact Information

For any shipping-related inquiries, please contact us at: sunglinhon@gmail.com